Philips Service tag
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både enklere og raskere

Philips Service tag

LEDifisering i utendørs belysning er en økende trend på grunn av det høye nivået på lyskvalitet og energieffektiviteten til LED teknologien. Men vedlikehold av LED armaturer er mer kompleks enn konvensjonelle. Det krever andre kvalifikasjoner og prosesser. Men strenge krav til sikkerhet og effektivitet øker presset for å finne feil og reparere dem raskt.

For å kunne identifisere alle produkter har vi plassert service tag i form av en unik QR-kode, på alle nye generasjoner av Philips armaturer, stolper og skap.

Foreløpig er Philips Service tag kun tilgjengelig for produkter som er produsert og distribuert i Europa.

Hvilke fordeler gir dette for deg?

Ved å gjøre komponentene unikt identifiserbare, gir Philips Service tag verdi ved å

Gi tilgang til nødvendig informasjon for lyskomponenter til riktig tid på riktig sted. For eksempel kan relevant feilinformasjon enkelt finnes ved å scanne QR koden på armaturet
Gjøre vedlikeholdsprosesser enklere ved å gi relevant konfigurasjonsinformasjon for armaturet og identifisere hvilke reservedeler det er behov for
Digitale ekstradeler, som f.eks. LED drivere, kan omprogrammeres til fabrikkinstillinger ved å bruke NFC (Near Field Communication) teknologi

I bruk

Før installasjon
Før installasjon

Alle eskene er levert, men hvordan kommer du i gang?

Ved å lese av merket på esken, vet du nøyaktig hva som er i esken og har all informasjon du trenger for en enkel og profesjonell installasjon og kommisjonering – du sparer tid og unngår feil ved installasjonen

Last ned Philips Service tag appen!

Nå kan du digitalt vedlikeholde dine armaturer. Last ned Philips Service tag appen i dag, og dra nytte av fordelene.

Last ned Android-versjon

Last ned IOS-versjon
Registrering av armatur
Registrering av armatur

Etter installasjon av armaturet, les av etiketten med appen for å registrere produktet. Så enkelt er det! Ved å registrere produktet aktiverer du garantiperioden og kan være sikker på at Philips vil gi support i hele levetiden for produktet. Vi organiserer reservedeler for deg.

Hvis du er interessert i et profesjonelt system som kan ta seg av ressursstyringen, har Philips den intelligente løsningen CityTouch. Med CityTouch workflow appen kan du få full oversikt over alle ressurser i infrastrukturen din, og kan planlegge, analysere og administrere belysningen på en enkel og effektiv måte. Les mer om CityTouch her.

Last ned Philips Service tag appen!

Nå kan du digitalt vedlikeholde dine armaturer. Last ned Philips Service tag appen i dag, og dra nytte av fordelene.

Last ned appen her

(kun tilgjengelig via nettbrett)
Problemsøking
Problemsøking

Er det et gatelys som har sluttet å virke? Det er ikke noe problem, Service tag appen kan hjelpe deg.

Du har satt opp et ekstra klistremerke på innsiden av døren på stolpen når du installerte armaturet, så du trenger ikke klatre opp i stigen. Bare scan merket med appen og den vil hjelpe deg med en feilsøkingsguide, som gjelder for akkurat det armaturet. Service tag gir deg også mulighet til å registrere klagen hos Philips i garantiperioden, for raskere service.

Last ned Philips Service tag appen!

Nå kan du digitalt vedlikeholde dine armaturer. Last ned Philips Service tag appen i dag, og dra nytte av fordelene.

Last ned appen her

(kun tilgjengelig via nettbrett)
Feilsøking og reservedeler
Feilsøking og reservedeler

Service tag appen viser deg også de tilgjengelige reservedeler for det aktuelle produktet, og de listes opp i rekkefølge etter hva som mest sannsynlig er feil.

Last ned Philips Service tag appen!

Nå kan du digitalt vedlikeholde dine armaturer. Last ned Philips Service tag appen i dag, og dra nytte av fordelene.

Last ned appen her

(kun tilgjengelig via nettbrett)
Programmering av reservedeler
Programmering av reservedeler

Du har nå den ekstra driveren, som kanskje ikke er samme versjon, men en som er kompatibel med tidligere versjoner.

Etter installering må den omprogrammeres til de originale innstillingene for dimmekurver for eksempel.

Service tag appen gjør det enkelt: les av service tag med appen, hold smarttelefonen din over driveren og trykk "programmer". Og du er ferdig.

Last ned Philips Service tag appen!

Nå kan du digitalt vedlikeholde dine armaturer. Last ned Philips Service tag appen i dag, og dra nytte av fordelene.

Last ned appen her

(kun tilgjengelig via nettbrett)

Q&A

How much does Service tag cost?
How much does Service tag cost?

Philips Lighting aims to be your preferred partner, and support you in all your lighting operations. That includes providing you with easy access to relevant information, such as exact product versions and spare parts availability. There is therefore no charge for professional users to download and use the Philips Service tag app.
Which products are equipped with Service tag?
Which products are equipped with Service tag?

Philips Lighting is gradually implementing Service tag in its professional luminaires, and building an information database to serve you better. The key outdoor LED ranges were launched at the end of 2016. The remaining ranges are scheduled for 2017 and 2018 – check for the Service tag on the boxes!
I would like to put digital information about luminaires in an asset management database. Is that possible?
I would like to put digital information about luminaires in an asset management database. Is that possible?

Yes, it is. Please engage with your local Philips Lighting representative to discuss the possibilities for moving luminaire data and location details into the CityTouch workflow app for example.
We sometimes need to fix a broken luminaire in just 24 hours, so we can’t wait for spare parts deliveries - can you help me with that?
We sometimes need to fix a broken luminaire in just 24 hours, so we can’t wait for spare parts deliveries - can you help me with that?

Certainly. Talk to Philips Lighting about Lifecycle Services that will help with your spare parts management, and ensure you need to attend the pole only once.
I forgot to register a newly installed luminaire… Is that a problem?
I forgot to register a newly installed luminaire… Is that a problem?

Unfortunately, Philips Lighting can only provide digital support to registered luminaires, so you will need to register the product as soon as possible.

The standard warranty starts at the time of invoicing, but you have up to six months to register the product in the field using the Service tag app.

When you register the product in this way, Philips Lighting activates Cloud support for future driver programming, and the NFC programming option is then available for spare drivers.
Can I receive feedback when I register a product?
Can I receive feedback when I register a product?

Certainly. The Service tag app includes a ‘journal’ function that sends you a daily update of all activities, including the products you have registered, and the spare parts shopping cart you have selected.
Who can see the spare parts list?
Who can see the spare parts list?

All registered users of the Service tag application can see the spare parts list. Philips Lighting believes it has a responsibility to support anyone in getting Philips luminaires back up and running.
For some products, there is a driver listed, but no option to program via NFC . Why is that?
For some products, there is a driver listed, but no option to program via NFC . Why is that?

Not all drivers can be programmed with the NFC chip; if that is the case, you will be provided with the reference number for a pre-programmed driver that you can order directly.
The spare driver is listed, but the reprogram option is greyed out?
The spare driver is listed, but the reprogram option is greyed out?

This usually means that the product has not yet been registered. Please register the product in the Philips Service tag immediately.
What is the lifetime of the Service tag stickers? Will they last as long as the luminaire?
What is the lifetime of the Service tag stickers? Will they last as long as the luminaire?

Yes, they will. The stickers have been tested under extreme conditions of moisture, UV, heat, etc. Philips Lighting has been using them for many years on outdoor floodlights for example, and they have proven they can withstand the test of time.
Where should I put the spare Service tag stickers that are in the product box?
Where should I put the spare Service tag stickers that are in the product box?

You can place the additional Service tag stickers in the door of the mast or on the fuse box. They will be handy when you need to carry out future maintenance.
I have re-programmed a driver myself with another tool, but it is broken. What should I do?
I have re-programmed a driver myself with another tool, but it is broken. What should I do?

The Service tag app enables you to restore a driver back to the factory settings. Unfortunately, the app cannot help if you change these factory settings.
What lumen and power data is presented in the app in case of CLO (Constant Light Output) luminaires?
What lumen and power data is presented in the app in case of CLO (Constant Light Output) luminaires?

Philips Lighting publishes the initial lumen and power data on the product information screen.
I’ve registered luminaires and selected spare parts, but how do I export the information?
I’ve registered luminaires and selected spare parts, but how do I export the information?

Go to the menu at the top-left to export all activities from the journal at any time. You will then receive an email containing all the information.
What about privacy?
What about privacy?

Philips Lighting firmly believes in protecting the privacy of the personal data you share with us.

When you use the Service tag app, it collects data which Philips Lighting processes to deliver the Service tag functionalities that will improve the maintenance efficiency of luminaires, among other benefits.

For example, the app collects your geolocation data to record the location of the street light luminaires. If you do not consent to the processing of such data, certain functionalities within the app may be limited.

You may access your personal data at any time to request that it be amended, or object to the processing of your data by emailing us at privacy.lighting@signify.com
What about user registration? Who can access my personal data?
What about user registration? Who can access my personal data?

Certain functionalities of the app require an account to be set up. To get access to the functionalities, you are required to register, providing your full name, company name and email address.

Philips Lighting makes use of trusted third-parties who act its behalf to provide the necessary hardware, software, networking, storage, and/or related technology required to run the app or the services provided.

If Philips Lighting allows a third party to transfer your personal data outside of your geographic region, steps will be taken to protect your privacy rights through the use of contractual arrangements or other means, which will provide a comparable level of protection while the information is being processed by these trusted third parties.

Philips Lighting will disclose personal data only in accordance with this policy and/or when required by law.
I’ve seen other products with a QR code – are these the same thing?
I’ve seen other products with a QR code – are these the same thing?

In many senses the Service tag is truly unique. The QR code does not contain static information, such as the product description. Instead, it contains the Unique Identifier for this specific luminaire. This is a key that provides access to the whole dataset stored in the Cloud, with all granular information (date and location of production, detail and batch reference of critical components such as LEDs or drivers). This enables complete traceability of each and every product, now and in the future.
I like your NFC driver re-programming feature, but how is it different from MultiOne or other suppliers’ solutions?
I like your NFC driver re-programming feature, but how is it different from MultiOne or other suppliers’ solutions?

Several solutions exist in the market, but many of them have been designed for industrial applications (for luminaire manufacturers).

Service tag is unique in the sense that it prevents any incorrect operation: the spare driver is always re-programmed to the right settings for your specific luminaire; there is no risk of damage to an LED board because the current is too high, for example. And you don’t need to worry about saving the driver settings: they are stored in the Cloud for you.

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Philips Service tag Gjør vedlikehold både enklere og raskere

Philips Service tag

Hvilke fordeler gir dette for deg?

I bruk

Last ned Philips Service tag appen!

Last ned Philips Service tag appen!

Last ned Philips Service tag appen!

Last ned Philips Service tag appen!

Last ned Philips Service tag appen!

Q&A

Lighting University

Utvikling av din forretning

Kommende webinarer

Belysning for offentlig område

Mesopisk syn og veibelysning

Philips Service tag
Gjør vedlikehold
både enklere og raskere